Category Archives: General

Shipping Woes

We LOVE the fact that our customers want one of our handcrafted joggling boards all over the country (and even a couple in Australia, Germany & Italy)!!! We just wish we could get the motor freight companies on the same page as us fun-loving jogglers.  Major changes have happened within the motor freight industry with regards to what they call “extra length”.  As you can imagine this “extra length” is quite crucial to our joggling boards.  Fees for extra length were sometimes as high as an extra $125 – $200 on top of the normal freight bill (yes, we ate the cost, we did not charge you).  We have literally spent hours on the phone with every (and I mean EVERY) motor freight company trying to come to a resolution or an exception for The Joggle Factory.  Thankfully we have found one company (EShipping – this is the company integrated into our system) that is willing to come to a middle ground.  Prices are definitely not as cheap as they once were, but they are better then what the motor freight companies wanted to charge us for extra length.

Please do know that we add absolutely nothing on top of the freight quoted on our website – every single penny goes to them. We work tirelessly trying to negotiate cheaper prices for you!  So THANK YOU for still purchasing our handcrafted joggling boards in leu of these higher freight prices.

Sincerely,

Chris, Kristi & Wiley

A new home…

Greetings to our valued customers!

In case you haven’t noticed, we announced a few days ago that our shop will be closed during the month of August. We thought we would take a few moments to explain why, and assure you that the closure is only temporary. For our existing customers, please know that we are only closing our production shop. Our business office will remain open. For new customers, we will continue accepting orders while our shop is closed. We chose August because it is historically our slow time of the year. If you would like to get an estimated delivery date before you order, please call us at 843.200.2073 or email us at info@thejogglefactory.com.

Thank you for your understanding!

A New addition…

In December, Chris and I welcomed our new son Wiley into the world. Like most new parents, we’ve quickly learned that many of our preconceived notions about parenthood were a bit off. One such notion was that we could continue living in the small apartment above our shop (which doubled as our business office). Although Chris and I are minimalists at heart – we are right at home in a camper or a sailboat – we’ve had to face the reality that it’s just not the best environment for raising a child. We therefore decided to build on our lot on Edisto Island, just a short drive from our shop, with the aim of having the house complete before little Wiley becomes mobile.

A Tough Decision

Chris, ever the craftsman that he is, has worked overtime balancing the workload at the shop and making sure our new home is built to the same high standards we hold for our joggling boards. The house is almost done (wow, time flies by!), and it’s time to do the finishing touches. We’re serious about high standards when it comes to quality of workmanship. It may be a bit bold, but for these finishing touches, we’re convinced that if it is to be done the way we want it (right), we are going to be the ones to do it.

It pains us to do so, but the only way we can get our house completed before Wiley starts crawling is to work at it full time for about three weeks. In order to do this, we’ve made the tough decision to close the shop for a month. This gives us our three weeks, along with some extra room in case there are some delays.

A Bright Future

The decision to build a new home doesn’t just give Wiley room to play. It will give us room to work. Last year was our busiest year yet, and it looks like 2017 is going to overtake it by the fall. Once we move into the new house, the apartment will be re-purposed into additional office and storage space. We built our current shop a little over a year ago, and it already seems like we could use more space! Of course I’m not complaining. It’s a nice problem to have. It’s a symptom of our success, and I credit our success to all of you, our valued customers!

A sincere thank you to all of you, for your support, loyalty and understanding. We look forward to serving you.

With warmest regards,
Kristi Outland

If you have an existing order, or want to know how this news impacts delivery of a new order, please don’t hesitate to call us at 843.200.2073 or email us at info@thejogglefactory.com.